Returns
We have a 10-day return policy, which means you have 10 days from the day you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, no markings or changes to the products and in its original protective packaging.
To start a return, you can contact us at hello@kloudlines.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@kloudlines.com.
Damaged Products
We do our best to package our products with the utmost protection. In the rare case that a product is damaged upon arrival, please email us within 10 days of receipt at hello@kloudlines.com. We will send a replacement for free.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded for the full purchase amount minus a $10 restocking fee on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.